| The initial version of this artifact is the result of the solutioning process during the Sales-phase and describes the relation between the services to be provided to the Client and human resources and internal/external services and products needed to provide these. The model uses estimates provided by the Client (for instance number of users, incidents, locations etc.) and Capgemini and its partners (for instance number hours needed to fix an incident for a specific application, internal memory needed to support x users). The model and estimates need to be maintained during the lifecycle of a Service Engagement. Examples of internal models: GREAT, iCOST, NL-COST. |
